Question

External documents were rejected for missing the company name or logo — what should we do?

EcoVadis requires every document to carry an affiliation with the assessed company: a company name or a logo must appear on it. Without one of these the document is rejected — there is no exception, and ESGIM's experience confirms it: whenever a document carried neither, it was rejected.

Internal day-to-day documents, training records and procedural materials often lack the logo by default. The simplest fix: produce all internally generated documents on branded templates. Where an external provider issues a certificate or training record, ask them to include the company name. Where that is not possible, a brief cover sheet on company letterhead naming the employee, the company, the training attended and the date is sufficient to establish the required link between document and entity.