Question

The Corrective Action Plan is visible to buyers — how should we manage that?

The CAP is part of the scorecard and is visible to any buyer or partner granted access — you cannot selectively hide it while sharing the scorecard. Two reasons to manage this actively: buyers who see an open CAP with many unaddressed items may draw their own conclusions about your commitment, even when those items are already being worked on; and the CAP is a point-in-time snapshot that does not update as you implement changes.

The practical approach: treat the CAP as a communication asset rather than a document shared reluctantly. When a buyer asks about your score, frame the CAP as your live improvement agenda — you know where your gaps are and have a plan. This converts a potential vulnerability into a demonstration of management maturity. On timing: if you have made significant improvements since the last scorecard, align your reassessment submission tightly with them, so the new scorecard already reflects the progress — the faster an open CAP item becomes a resolved one, the shorter the window in which buyers see an unaddressed gap.